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Papers On Business - Management
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Assessing An Alternative To The Use Of Interactive Voice Response Systems
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This 3 page paper looks at how an assessment of an alterative to an interactive voice response system. The paper outlines the way measurements could be taken of both systems to measure efficiency and comer satisfaction in order to compare the two systems. The bibliography cites 2 sources.
Filename: TEIVRass.rtf

Assessing Boots’ Loyalty Card Effectiveness
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A 6 page paper proposing two methods to measure the success of Boots’ loyalty card program. Many stores and several types of retailers have tried loyalty cards at one time or another. They fell out of favor for a time, but some stores’ programs, such as those at Tesco and Boots, raise the quality of the program to the point that customers benefit from using the stores’ loyalty cards. Bibliography lists 5 sources.
Filename: KSmktLoyBoots.rtf

Assessing Candidates for a Job
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This 4 page paper uses a case study provided by the student to construct and use a matrix to assess three candidates for a job. The way the categories and weighting are chosen his shown and the matrix is included. The bibliography cites 1 source.
Filename: TEcanass.rtf

Assessing Characteristics Customers Want in a Supermarket
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This 3 page paper suggests a sample questionnaire to assess which supermarket characteristics are most important to the customers of a store. The paper then explains and justifies the questionnaire. The bibliography cites 1 source.
Filename: TEsupquest.rtf


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